Delivery and returns

Delivery

Your order will be delivered by Chronopost or Colissimo. The delivery cost will be specified in your order according to the weight, volume and destination of your order. Delivery costs are free from € 70 orders.

We only deliver in Europe countries and DOMTOM.

The goods ordered are normally delivered to the delivery address you provide by our contracted delivery service within 5-7 working days after the working day following your order except for DOMTOM.
Until the purchase price is paid in its entirety, the goods remain our property.

The delivery cost is automatically calculated when proceeding the order according to the destination specified of your order.

  • Delivery in Europe : 6,00 €
  • Delivery for Polynesia and New Caledonia : 14 €
  • Delivery for other destinations of DOMTOM : 10,55 €

RETURN AND EXCHANGE

Right of withdrawal

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days.

If you withdraw from this contract, we shall reimburse to the payment of goods you have bought in our e-shop, without undue delay. Delivery costs will not be reimbursed.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

To exercise the right of withdrawal, please contact us by e-mail: serviceclient@elicce.com

Conditions of acceptance returned items

To return a product, the client will have to inform Elicce by e-mail serviceclient@elicce.com no later than two weeks after their receipt. Unfortunately, no returns will be accepted after this deadline.

Items should be returned new, unused, and in the original packaging. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
When provided, any packaging such as authenticity cards, dust bags and tags should be included with your return.


Please note that items that have been specifically manufactured to order on behalf of a client cannot be exchanged or returned.
Due to hygiene reasons, earrings can only be exchanged or returned if unworn.